Last updated: 05 December 2025
Terms of Service
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Introduction
This document contains important information that you need to consider before using the CraftMySkin Website, applications, and associated Services.
The following terms and conditions constitute an agreement between you and CraftMySkin Pharma Limited (“CraftMySkin”, “we”, or “us”), the owner of craftmyskin.com (the “Site”) and related websites, services and mobile applications provided by CraftMySkin and on/in which these Terms of Service are posted or referenced (collectively, the “Services”).
The Terms of Service, together with our Privacy Policy, govern your use of the Services, whether or not you have created an account. By using and/or creating an account with us, you agree to the terms of this Agreement, including the information in our Privacy Policy.
If you create an account or use the Services on behalf of an individual or entity other than yourself, you represent that you are authorized by such individual or entity to accept this Agreement on such individual’s or entity’s behalf.
1. Acceptance of Terms
By accessing CraftMySkin platforms, you agree to these Terms and the Privacy Policy. You agree that your use of the Services is subject to your compliance with the following requirements:
- You may not use your Account to impersonate any person, or stalk or harass another person.
- You may not use the Services or your Account in a fraudulent or illegal manner.
- You may not intentionally or recklessly use the Services in a way that materially adversely impacts upon the performance of our Services for other Providers or Customers.
There is zero tolerance for objectionable content (e.g., nudity, violence, or hate speech) or abusive users. Any user found violating these terms will be banned immediately.
2. Service Description
CraftMySkin provides technology-based skin and hair routine recommendations. The Services are an informational and educational resource for site visitors, consumers and app users. We may, but have no obligation to, publish Content through the Services. No party, including CraftMySkin, involved in the preparation or publication of such works guarantees that the Content is timely, accurate, or complete, and they will not be responsible or liable for any errors or omissions, or for the results obtained from the use of such Content.
“Content” means content, text, data, graphics, images, photographs, video, audio, information, suggestions, guidance, and other materials provided and found through the Services and/or Site, including Content provided in direct response to your questions or postings on the Site.
These services are informational and not medical advice.
Medical Disclaimer
We do not guarantee the accuracy, completeness, or exhaustiveness of the information and data found on the Website and/or in the CraftMySkin App.
The CraftMySkin App evaluates the ingredients, not the brands, and does not intend to insult or praise any company or brand per se.
The Website and the CraftMySkin App are not responsible for product composition. This is the responsibility of the brand or manufacturer. The App informs you about product composition but does not guarantee its accuracy. You should always check the product composition on the packaging.
3. User Responsibilities
Users must provide accurate information and comply with applicable laws.
3.1 Your Account Credentials
When you create an account with CraftMySkin, you will provide an email address and create a password (collectively, “Credentials”). You should keep your Credentials private and not share them with anyone else. You must immediately notify us if your password has been stolen or compromised by sending an email to support@craftmyskin.com.
You may connect to the Services through a third-party service, such as Google. If you do, you give us permission to access and use your information as permitted by that service and to store your log-in credentials. CraftMySkin has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, practices, or opinions expressed by that third party.
3.2 Your Responsibilities Generally
The use of the Service is free for users, but you are still responsible for your healthcare expenses. Normal, standard and any other charges for medical or related services rendered by Providers will be entirely your responsibility. You are responsible for ensuring all information you provide to CraftMySkin is accurate and up-to-date.
You are responsible for all use of the Services and your Credentials, including use by others to whom you have given them. You may only use the Site and Services for lawful, non-commercial purposes and may not damage, disable or impair our servers or interfere with any other party’s use.
We may take legal action and implement technological measures to prevent violations of the restrictions hereunder and to enforce these Terms of Service.
4. Intellectual Property
All content, algorithms, and materials produced by CraftMySkin, and all employees and service providers contracted by CraftMySkin, are owned by CraftMySkin.
Indemnification
By using the application and CraftMySkin Services, you agree to defend, indemnify, and hold harmless us, our employees, contractors, officers, directors, agents, parent and other affiliates, from all liabilities, claims, demands and expenses, including attorney’s fees, that arise from or are related to your use of the Services, violation of this Agreement, or violation of any intellectual property or other right of any person or entity by you or any person using your Credentials.
5. App Store Compliance
CraftMySkin application complies with Google Play and Apple App Store policies.
CraftMySkin is not responsible for third-party platform interruptions.
6. Privacy
Use of Services is governed by the CraftMySkin Privacy Policy. Your privacy is very important to us. Accordingly, we developed the Privacy Policy so you can understand how we process, use and store information, including personal data.
Access to the App and/or use of the Services is subject to the Privacy Policy. By accessing the Website and/or continuing to use the Services, you are deemed to have accepted the Privacy Policy and acknowledged how we process your information and the legal grounds for processing described there.
We reserve the right to amend the Privacy Policy from time to time. If you disagree with any part of it, you must immediately stop using the CraftMySkin application and/or Services.
7. Limitation of Liability
IN NO EVENT SHALL WE BE LIABLE FOR DAMAGES OF ANY TYPE, WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR IN ANY WAY RELATED TO THE APPLICATION AND SERVICES PROVIDED.
WE SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES, OR LOSS OF PROFIT OR REVENUES, EVEN IF WE HAVE BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WE SHALL NOT BE LIABLE FOR DAMAGES ARISING OUT OF PRODUCTS, SERVICES AND/OR INFORMATION OFFERED OR PROVIDED BY THIRD PARTIES AND ACCESSED THROUGH THE APPLICATION OR BY ANY OTHER MEANS.
8. Governing Law
We hope that you will have a positive experience using the CraftMySkin application and Services and that if you have a disagreement, we can work this out together. However, if there is a dispute that needs to be further resolved, that process will take place according to this section.
This Agreement shall be construed and enforced in accordance with the laws of Kenya, as applied to contracts made and performed entirely within Kenya. You agree that disputes between you and us will be resolved by binding, individual arbitration under The Chartered Institute of Arbitrators (Kenya Branch)’s rules for arbitration. The arbitrator will not have authority to award damages, remedies or awards that conflict with these Terms of Service or the Agreement.
9. Termination
We reserve the right to terminate this Agreement at any time at our sole discretion for any reason. Upon any termination:
- The rights and licenses granted to you herein shall terminate.
- You must cease all access and/or use of the application.
10. Miscellaneous
10.1 Electronic Contracting
Your use of the Services and/or creating an account constitutes your electronic signature to this Agreement, which includes our Privacy Policy and any Additional Terms, and your consent to enter into such agreements with us electronically.
We strongly suggest that all new users review our Terms of Service, Privacy Policy and any other policies or guidelines before creating an account with us.
10.2 Eligibility
You must be 18 years of age to create an account with us or use the Site and the Services. If you are between the ages of 16 and 18 or the applicable legal age in your country, you may use the Site or Services only under the supervision of a parent or guardian who has agreed to these Terms.
Those under the age of 16 may not use the Site or Services. Parents or legal guardians may use the Site or Services on behalf of a minor child. By doing so, you represent and warrant that you are the parent or legal guardian and that references in these Terms to “you” refer to the minor and to you in your authorized capacity.
10.3 Severability
If one or more provisions of this Agreement is held to be invalid, illegal or unenforceable, the remaining provisions shall be unimpaired. The invalid provision shall be replaced by a valid provision that comes closest to the parties’ intention or limited to the minimum extent necessary so the remaining Agreement stays in force.
10.4 Important
If you do not qualify under these Terms of Service, do not use the Site or Services. By using the Site and/or Services, you represent and warrant that you have the right, authority, and capacity to enter into these Terms.
The Site is administered in Kenya and intended for users across the globe. Users are responsible for compliance with local laws applicable to their use of the Services or Site.
10. Changes to These Terms of Service
The effective date of these Terms of Service is set forth at the top of this page. We will notify you of any material change by posting notice on this page. Your continued use of the Services after the effective date constitutes your acceptance of the amended Terms.
We encourage you to periodically review this page for the latest information. Any amended Terms of Service supersede all previous versions. If you do not agree to future changes, you must immediately stop using the Services after the effective date of those changes.
11. Contact
If you have any comments, concerns or questions about these Terms of Service, please contact us at support@craftmyskin.com.
CraftMySkin Pharma Limited, NextGen Office Building Suites, Mombasa Road, Nairobi, Kenya. Telephone: +254 722 426 132. Email: info@craftmyskin.com.